If you are not satisfied with your order upon receipt, you may file a complaint or initiate a return within 14 days of receiving your order.
To discuss your complaint, please contact us by phone or email. To process your return quickly and efficiently, please send an email to: info@suntexbindingtape.com
The Suntex products you ordered must be in their original condition. If the product is damaged or partially used, we reserve the right to charge a depreciation fee for the product.
When returning one or more products, the return shipping costs are at the customer’s expense, or as otherwise determined.
After your return shipment has reached our warehouse, it may take several business days for it to be fully processed.
We will refund the purchase amount within 7 days after receiving your returned product in good order. We strive to make the return process as smooth as possible.
Packages that do not meet the above conditions and are returned without prior notification to us cannot be processed.
